Shipping policy

Shipping Policy Processing Time: All orders are processed within 1-3 business days.

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. 

Please allow additional days in transit for delivery. Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. 

Delivery delays can occasionally occur. We use USPS for most deliveries. Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

The tracking number will be active within 24 hours. Customs, Duties, and Taxes: SPARROW & OAKS is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages: SPARROW & OAKS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy: We currently do not ship outside of the US.

Returns Policy: Our Return & Refund Policy provides detailed information about options and procedures for returning your order.